Important Information
Policies
To help make your stay at Pembroke Inn in Toronto as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward policies cover arrival, cancellation, pets, smoking, payments, and guest conduct.
Pembroke Inn Toronto maintains policies covering check-in, check-out, cancellations, payment, smoking, pets, guest conduct, damages, and personal belongings. Check-in begins at 3:00 PM and check-out is at 11:00 AM, while the 24-hour front desk allows arrivals and departures at any hour. The inn accepts credit card, debit, and cash payments, with full payment required before or at check-in. Free cancellation is available up to 24 hours before check-in for direct reservations. Smoking is prohibited in enclosed areas and near the room areas, and pets are permitted only under reservation and in selected accommodations. The property's amenities include high-speed WiFi, smart TVs, complimentary coffee, air conditioning, workspaces, and 24-hour front-desk service. Guests are responsible for damage caused during a stay, while the property states that it is not responsible for lost or damaged personal belongings.
- Check-In and Check-Out Policies
Check-in begins at 3:00 PM and check-out is at 11:00 AM. The front desk operates 24 hours, so arrivals and departures can be handled at any hour.
- Payment Policies
Full payment for the reservation must be made before or at check-in. Credit card, debit, and cash payments are accepted.
- Cancellation Policies
Direct reservations can be cancelled without penalty up to 24 hours before the 3:00 PM check-in time. Cancellations within 24 hours of check-in are charged one night's accommodation, with remaining nights refunded.
- Date Change Policies
Reservation date changes must be made at least eight days in advance. Advance payments are generally non-refundable when a reservation is cancelled less than eight days before arrival.
- Smoking Policies
Smoking is not permitted in enclosed areas or near guest rooms. The stated terms provide for a damage charge when smoking is detected.
- Pet Policies
Pets are permitted only when included in the reservation and only in selected rooms. A pet surcharge applies.
- Guest Conduct Policies
Loud music that can be heard outside the guest room is prohibited. The property reserves the right to refuse admission or continued accommodation when its terms are not followed.
- Damage Policies
Guests may be charged for damage caused during a stay, including stains, burns, cuts, and similar damage.
- Early Departure Policies
Guests who leave before the end of a reservation are not refunded for already paid nights under the stated cancellation terms.
- No-Show Policies
A guest who does not arrive and does not cancel in advance is charged the full reservation amount, which is non-refundable.
- Personal Belongings
The stated terms do not make the property responsible for loss or damage involving personal belongings or vehicles.